📜 Terms & Conditions
Kathmandu Service — Last Updated: July 24, 2026
⚠️ Please read these Terms & Conditions carefully before using our platform. By accessing or using Kathmandu Service, you agree to be bound by these terms. If you do not agree, please do not use our platform.
Introduction
Welcome to Kathmandu Service. These Terms & Conditions govern your use of our platform, website, and services. By using our platform, you agree to comply with and be bound by these terms. Kathmandu Service is a connection platform that facilitates contact between customers seeking services and service providers offering those services in Kathmandu, Lalitpur, and Bhaktapur, Nepal.
Our Role as a Platform
Kathmandu Service is solely a platform for connecting customers and service providers. We do not provide services directly, nor do we employ service providers. We are not a party to any agreements or transactions between users. All services, payments, and disputes are between customers and providers directly.
🔑 Key Point: Kathmandu Service is a connection platform — we connect you with service providers. We are not responsible for the quality, safety, or outcome of any service provided.
Payment Terms
All service payments are made directly between customers and providers. Kathmandu Service is not involved in, and does not process, any payments. We do not collect, hold, or transfer any funds on behalf of users. Payment terms, amounts, and methods are to be agreed upon directly between the customer and the service provider.
💰 Important: Kathmandu Service does not handle payments. All financial transactions are strictly between you and the service provider. We recommend obtaining a written receipt or invoice for all payments made.
Service Area
Kathmandu Service operates exclusively in the Kathmandu Valley, including:
- 📍 Kathmandu District
- 📍 Lalitpur District
- 📍 Bhaktapur District
- 📍 Surrounding areas within the Valley
Service providers on our platform operate within these areas. Availability may vary based on provider location and specific service requirements.
User Responsibilities
As a user of Kathmandu Service, you agree to:
- ✅ Provide accurate and complete information about your service requirements
- ✅ Communicate clearly and honestly with service providers
- ✅ Agree on service scope, pricing, and timeline before work begins
- ✅ Pay service providers directly as agreed
- ✅ Treat service providers with respect and professionalism
- ✅ Secure valuable items, pets, and sensitive equipment before service visits
- ✅ Disclose any potential hazards or special conditions at the service location
Provider Responsibilities
Service providers on our platform agree to:
- ✅ Provide accurate information about their skills, qualifications, and experience
- ✅ Communicate clearly with customers about service scope and pricing
- ✅ Perform services with reasonable care and professional standards
- ✅ Arrive punctually at scheduled times
- ✅ Respect customer property and privacy
- ✅ Carry appropriate insurance and licenses as required by law
- ✅ Resolve disputes with customers directly and professionally
Dispute Resolution
Kathmandu Service is not a party to any agreements or transactions between users. Any disputes that arise between customers and service providers are strictly between those parties. We encourage users to:
- 🤝 Attempt direct communication to resolve issues
- 📝 Document agreements, communications, and payments
- ⚖️ Seek mediation or legal advice if necessary
- 📞 Contact us for guidance (though we cannot intervene directly)
⚖️ Note: Kathmandu Service does not mediate, arbitrate, or resolve disputes between users. We are not responsible for the actions, omissions, or conduct of any customer or service provider.
Limitation of Liability
To the fullest extent permitted by law, Kathmandu Service and its affiliates, directors, employees, agents, and subcontractors shall not be liable for:
- ❌ Any direct, indirect, incidental, or consequential damages
- ❌ Loss of data, profits, or property
- ❌ Personal injury or property damage arising from services
- ❌ The quality, safety, or outcome of any service provided
- ❌ Any disputes between customers and service providers
- ❌ The conduct or performance of any service provider
- ❌ Any unauthorized use of our platform
Users assume all risks associated with using our platform and engaging with service providers.
Indemnification
You agree to indemnify, defend, and hold harmless Kathmandu Service and its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:
- Your use of our platform
- Your violation of these Terms & Conditions
- Your interaction with service providers or customers
- Any dispute arising from services or payments
- Your violation of any applicable laws or regulations
No Warranty
Kathmandu Service provides its platform "as is" and "as available" without any warranties, express or implied. We do not guarantee that:
- The platform will be uninterrupted, secure, or error-free
- Any service provider will be available or perform satisfactorily
- The quality of any services will meet your expectations
- Any information on our platform is accurate or complete
User Accounts
To access certain features of our platform, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use of your account
- Providing accurate and up-to-date information
We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.
Prohibited Activities
Users of Kathmandu Service shall not:
- 🚫 Use the platform for any unlawful purpose
- 🚫 Harass, abuse, or threaten any user or provider
- 🚫 Misrepresent their identity, qualifications, or services
- 🚫 Post false, misleading, or fraudulent information
- 🚫 Circumvent payment agreements or commit fraud
- 🚫 Violate any applicable laws or regulations
- 🚫 Attempt to hack, disrupt, or damage the platform
- 🚫 Collect user data without consent
Intellectual Property
All content on the Kathmandu Service platform, including text, graphics, logos, icons, images, and software, is the property of Kathmandu Service or its licensors and is protected by copyright and intellectual property laws. Users may not:
- Copy, reproduce, or distribute any content without permission
- Use our trademarks or branding without authorization
- Create derivative works based on our platform content
Third-Party Links
Our platform may contain links to third-party websites or services. We do not control or endorse these third parties and are not responsible for their content, privacy policies, or practices. Accessing these links is at your own risk.
Termination
We reserve the right to terminate or suspend your access to the platform at our sole discretion, without prior notice, for any reason, including but not limited to:
- Violation of these Terms & Conditions
- Fraudulent or unlawful conduct
- Harassment or abuse of other users
- Non-payment or payment disputes
- Any behavior that harms the platform or its reputation
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this page periodically. Your continued use of our platform constitutes acceptance of any changes.
Contact Information
If you have any questions about these Terms & Conditions, please contact us:
📞 Phone: 9808234650
✉️ Email: info@kathmanduservice.com
📍 Address: Kathmandu, Nepal
By using Kathmandu Service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree, please discontinue use of our platform immediately.
